Last updated: 30 June 2026
This privacy policy explains how KPLan collects, uses and protects personal information when you use our website, contact us, request a quote, make an enquiry, or use our planning drawing, building control drawing, floor plan or construction drawing services.
For the purpose of this policy, “KPLan”, “we”, “us” and “our” refers to KPLan Construction Drawing Solutions, operating through kplan.co.uk.
If you have any questions about this privacy policy or how we use your personal information, you can contact us using the details below:
Email: info@kplan.co.uk
Phone: 07383457918
Website: https://kplan.co.uk
We may collect and use the following types of personal information:
Your name
Your email address
Your telephone number
Your property address or project address
Information you send through our contact form
Details about your proposed building, extension, garage, HMO, floor plan, planning application or building control project
Photos, sketches, plans, drawings, documents or measurements you choose to send to us
Messages, emails and correspondence between you and KPLan
Quote, invoice and payment-related information
Website usage information, such as pages visited, device type, browser type, IP address and general analytics data
Any other information you choose to provide when contacting us
We only ask for information that is relevant to your enquiry, quote, project or service request.
We may collect personal information when you:
Complete a contact form on our website
Email us directly
Call or message us
Send us photos, sketches, drawings, measurements or project details
Request a quote
Instruct us to produce drawings or provide project support
Visit or use our website
Communicate with us during or after a project
Most of the information we collect is provided directly by you. We may also collect limited technical information automatically when you use our website.
We use your personal information for the following purposes:
To respond to your enquiry
To provide advice about what drawings or plans may be required
To prepare quotes
To provide planning drawings, building control drawings, floor plans, HMO layout plans, garage plans, extension drawings, site plans, location plans or related services
To communicate with you about your project
To prepare, amend and deliver drawings or documents
To manage bookings, payments, invoices and records
To keep records of completed work
To improve our website and services
To protect our business, website and customers from misuse, fraud or security issues
To comply with legal, tax and accounting obligations
We do not sell your personal information.
Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the situation, we may rely on one or more of the following lawful bases:
Contract
We use your information where it is necessary to provide a quote, respond to your request, or deliver services you have asked us to provide.
Legitimate interests
We may use your information where it is necessary for our legitimate business interests, provided your rights and interests do not override those interests. This may include responding to enquiries, keeping business records, improving our services, protecting our website and communicating with customers about ongoing or previous projects.
Legal obligation
We may use and keep certain information where we are required to do so by law, including for tax, accounting, record keeping or legal compliance purposes.
Consent
Where we rely on your consent, for example for certain non-essential cookies or optional marketing communications, you can withdraw your consent at any time.
As part of our services, you may send us property addresses, photographs, sketches, plans, drawings, measurements or other project information.
We use this information only for purposes connected with your enquiry, quote, project, drawings, planning support, building control support or related services.
You should avoid sending information that is not relevant to the project. If you send us personal information about another person, such as another property owner, tenant, neighbour, contractor or family member, you should make sure you have permission to do so.
We only share personal information where necessary and appropriate. We may share information with:
Website hosting, email, IT and cloud storage providers
Payment, invoicing, bookkeeping or accounting service providers
Professional advisers, such as accountants or legal advisers
Contractors, consultants or third-party professionals involved in your project, where required
Local authorities, planning departments, building control bodies or similar organisations, where this is necessary for your project and you have asked us to assist with that process
Law enforcement, regulators or public authorities where required by law
We do not sell your personal information to third parties.
Where we use service providers, we expect them to handle personal information securely and only use it for the purpose of providing their service to us.
We only keep personal information for as long as necessary.
As a general guide:
General enquiries that do not become projects may be kept for up to 24 months.
Quote and project correspondence may be kept for up to 6 years after the project has ended.
Drawings, plans and project documents may be kept for up to 6 years for record keeping, professional reference, dispute handling and customer support.
Invoice, payment and accounting records may be kept for up to 6 years, or longer if required by law.
Website analytics data may be kept for a shorter period depending on the analytics or website tools used.
We may keep some information for longer if required for legal, insurance, accounting or dispute resolution purposes.
Our website may use cookies or similar technologies to make the website work properly, improve performance, protect forms from spam, understand website usage and improve our services.
Some cookies are essential for the website to function. Others, such as analytics or marketing cookies, should only be used where permitted by law and, where required, with your consent.
You can usually control cookies through your browser settings. If a cookie banner or preference tool is available on our website, you can use it to manage your cookie choices.
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
These steps may include secure email, password-protected systems, access controls, secure storage, limited access to project files and the use of reputable service providers.
However, no website, email system or online service can be guaranteed to be completely secure. You should take care when sending sensitive information online.
Some of the third-party services we use, such as website, email, cloud storage or analytics providers, may process personal information outside the United Kingdom.
Where this happens, we expect appropriate safeguards to be in place, such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or other lawful transfer mechanisms.
Under UK data protection law, you have rights over your personal information. These may include the right to:
Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we use your information in certain circumstances
Object to our use of your information in certain circumstances
Ask for your information to be transferred to another organisation in certain circumstances
Withdraw consent where we rely on consent
These rights do not apply in every situation, and we may need to keep certain information where we have a legal, contractual or legitimate reason to do so.
To make a request, contact us at:
We may need to confirm your identity before responding to your request.
We will not send you marketing emails unless we have a lawful basis to do so.
If you have previously contacted us or used our services, we may occasionally contact you about similar services where permitted by law. You can ask us to stop sending marketing messages at any time by contacting:
We will not sell your details to third-party marketing companies.
Our website may contain links to other websites, such as local authority websites, planning portals, suppliers, social media pages or third-party resources.
We are not responsible for the privacy practices, content or security of external websites. You should read the privacy policy of any external website you visit.
Our services are intended for adults, homeowners, landlords, property owners, businesses, contractors and other people involved in property or construction projects.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.
If you are unhappy with how we have used your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK data protection regulator, the Information Commissioner’s Office.
Information Commissioner’s Office
Website: https://ico.org.uk
Phone: 0303 123 1113
We may update this privacy policy from time to time to reflect changes in our services, website, legal obligations or how we use personal information.
The latest version will be published on this page with the updated date shown at the top.